Frequently Asked Questions
Are you looking for something truly unique and special? Sweet Pea Gemstones offers custom, limited edition, and one-of-a-kind pieces that will bring out the beauty and sparkle of all your favorite outfits. From beautiful handcrafted earrings with semi-precious stones, Sweet Pea Gemstones creates high quality jewelry that can be tailored to fit any need or style. Let us help you create the perfect piece to commemorate a special occasion or as an heirloom for generations to come.
To help answer these questions and more, here are some frequently asked questions about our gemstone jewelry pieces.
How do I place an order?
You can easily place and check out orders on the website. For custom orders, you will receive a unique order form which you can also check out through the website.
How will my order arrive?
All Sweet Pea Gemstones orders come in an elegant and highly-textured leatherette-covered gift box. This luxurious material imitates the pebbled surface of stingray leather, adding a sophisticated touch to your order. The attractive, light-colored granules give this box a distinctive, luxury look and feel that is perfect for presenting any jewelry item. A beautiful silver or gold ribbon surrounds the box, giving it an extra special touch. Your piece will then be shipped safely and securely in a padded envelope, ensuring that it arrives in perfect condition.
How can I track my order?
When you place your order, you will receive a tracking number so you can follow your package's journey until it arrives to its destination.
Gemstone Quality & Selection
What type of gemstones do you offer?
Sweet Pea Gemstones offers a wide range of beautiful and unique gemstones in various cuts, colors, and sizes. Our selection includes some of the rarest and most sought-after stones available, such as sapphires, rubies, emeralds, topaz, and tourmaline. We also have more common gemstones like amethyst, citrine, peridot, lapis lazuli and quartz. With so many stunning stones to choose from, you're sure to find something that stands out!
What is the quality of the gemstones used in your jewelry?
Every piece of jewelry at Sweet Pea Gemstones is made from the finest gemstones available, making sure that each and every item is just as special as you are. Our gemstones are hand-selected by are vendor for authenticity and for their beauty and superior craftsmanship. With these high standards in place, you can be sure that your jewelry is made with only the best materials around.
Do you handle gemstone appraisals?
Sweet Pea Gemstones does not provide gemstone appraisals. We focus on providing superior quality jewelry and only use the highest grade of gemstones for the best possible craftsmanship.
Are you gemstones ethically sourced?
At Sweet Pea Gemstones, we take great care to ensure that all of our gemstones are ethically sourced. We use only reliable suppliers who follow responsible mining and harvesting practices in accordance with environmental regulations. As such, you can trust that your jewelry is made with gemstones of the utmost integrity.
Do you take Custom Orders?
We specialize in custom gemstone jewelry and are passionate about helping customers create the perfect piece. Whether you have a specific design or need help finding the right stone, our team is here to guide you through the entire process. Together we will work to bring your vision to life!
What is the process for placing a Custom Order?
If you are interested in a custom gemstone jewelry piece, here is the process for what you can expect:
- Fill out our Custom Order Form.
- Have a conversation with us about your vision for the piece.
- Receive a quote before proceeding with the order.
- Work with us to bring your dream piece to life!
Also, for more information, check out our Custom Design page.
Guarantees & Repairs
Do you have any guarantees?
At Sweet Pea Gemstones, we offer a 1-year warranty on all pieces of our handcrafted jewelry. This warranty covers any defects in the materials and workmanship so that you can trust that your piece will last for years to come. We want all of our customers to be completely satisfied with their purchase, so let us know if there are any issues and we'll do our best to make it right.
Shipping & Returns
What is the processing time once an order is placed?
Once you place your order, our team will start preparing it within 1-3 business days. Your order will be shipped as soon as possible and we'll send you a tracking number so you can follow its progress. Thank you for choosing us!
What is the shipping time?
If you place your order in the United States, it will normally arrives within 5 business days to be delivered via USPS. We also offer expedited shipping options if you need your order faster.
Do you offer shipping other than USPS?
If you're looking to get your order faster, just select one of the expedited shipping options available in the drop-down menu when you check out. This will allow you to choose the delivery speed that best fits your needs.
Do you offer international shipping?
If you're interested in making a purchase but cannot check out, it's likely that we do not ship to your country. Don't worry though! Just message us and we can see if we can make arrangements for you.
What is your return policy?
At Sweet Pea Gemstones, we pride ourselves on providing excellent customer service and a worry-free shopping experience. That's why all of our custom jewelry pieces come with a 14-Day Money Back Guarantee. If you are not completely satisfied with your purchase, we will be happy to exchange it or offer you a full refund within the first 14 days from receiving your item. We want you to be 100% satisfied with your purchase and ensure that you have peace of mind when you shop with us.
Can I cancel an order?
Once an order has been placed, it cannot be cancelled via the website. If you have any issue with your order, please contact Customer Service for assistance. See the Contact Us page.