Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, please contact us at sandra@sweetpeagemstones.com.

If your return or exchange is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package. Return and exchange shipping is covered for U.S. orders.

For international orders, customers are responsible for all return and exchange shipping costs. If additional shipping is required for an exchange, a separate invoice will be sent prior to completing your order.

Items sent back without first requesting a return or exchange will not be accepted.
You can always contact us for any return questions at sandra@sweetpeagemstones.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.